CALL CENTER SOFTWARE
Empowering customer experience and agents' productivity through innovative call center solutions. Get the best in class call center software that facilitates flawless business communication and boost ROI.
What is BlueBitCC?
BlueBitCC – Call Center Software is an automated system that helps to manage the communication between agents and customers. Call centers require to handle a large volume of calls; hence streamlined communication is necessitated to deliver improved customer services. Call center software offers varied features and functionality with the secured business operations for flawless conversation with the customers. Mostly, your agents are solving the customers’ queries or guiding them to perform intended actions. BlueBitCC – Blue Bit’s Networking Services inbound and outbound call center software are designed to provide seamless end-to-end business communication. We aim at providing industry-best call center software with state-of-the-art features to promote business communication.
Blue Bit Networking Services inbound call center software is highly efficient in solving customer issues faster, measuring and improving support operations, and delivering exceptional customer services. We provide enterprise-grade call center solutions that help in enhancing the customer satisfaction and productivity of your agents. We offer the best call center software solutions at an affordable price. The solution is designed and developed to enhance operational efficiency and visibility. Blue Bit Networking Services outbound call center software is the most reliable solution to improve the overall business operation of your call center and expand business growth. Whether you are looking to get more control over operational tasks or improve visibility, Blue Bit Networking Services’ online call center works best for you!
Allow your agent to work seamlessly from anywhere and run the business operations smoothly.
Record calls for monitoring, supervising purpose, and boost customer support services.
No installations are required. The system is easy to use and simple to operate.
Call Forwarding To Mobile
Reduce the chances of unattended calls through call forwarding to mobile and improve customer satisfaction.
Improve the communication through efficiently connecting agents to customers and vice versa.
Converse with customers and deliver best assistance to them through the highly secured system.
IVR & Agent Survey
IVR Survey presents a set of survey questions to get feedback from potential customers. Once the conversation between an agent and a customer is over, the agent can transfer the call for the IVR survey or even run a campaign for the survey.
SMS broadcasting functionality allows admin to create and set up an SMS campaign and broadcast the information for the customers.
The QA (Quality Analysis) is an add-on module for the call center software that ranks the agents based on predefined criteria; voice tone, language proficiency, quality of query resolution and many other parameters.